Sopha Innerwear — Terms of Service

Last updated: 31^st August 2026

Welcome to Sophia Innerwear (www.sophia-innerwear.com). These Terms of Service (\"Terms\") govern your access to and use of our website and the purchase and sale of products through our platform. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before making any purchase.

This website is operated by Sophia Innerwear (\"Company\", \"Sophia Innerwear\", \"we\", \"us\", or \"our\"). These Terms apply to all users of the site, including browsers, customers, and contributors of content.

1. Acceptance of Terms

By visiting our site and/or purchasing a product, you engage in our \"Service\" and agree to be bound by these Terms, including any additional terms and policies referenced herein (including our Privacy Policy and Returns & Refunds Policy). If you do not agree to these Terms, you may not access the website or use our Services.

We reserve the right to update these Terms at any time by posting changes to this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.

2. Eligibility

By using our Services, you represent that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. You may not use our site for any unlawful purpose, and you must not violate any applicable laws of Sri Lanka in your use of the Service.

3. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. Your content (excluding payment information) may be transmitted over various networks; payment information is encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our express written permission.

4. Product Information, Pricing & Availability

We make every effort to display product colours, fabrics, and sizing as accurately as possible; however, we cannot guarantee that your device's display will be fully accurate. Prices are subject to change without notice. Products may have limited availability, and we reserve the right to limit quantities, discontinue products, or restrict sales to any person, region, or jurisdiction at our discretion.

5. Orders, Payment & Billing

We accept payment via [list accepted methods — e.g. card payment, LankaQR, bank transfer, cash on delivery].

You agree to provide current, complete, and accurate billing and account information for all purchases. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or unauthorized/duplicate orders. If we cancel or modify your order, we will attempt to notify you using the contact details provided at checkout.

Risk of loss and title to products pass to you upon delivery to the shipping address provided.

6. Returns & Exchanges

Products may be returned or exchanged only in accordance with our Returns & Refunds Policy, which forms part of these Terms.

7. Intellectual Property

All content on this site, including product photography, graphics, logos, text, and design, is the property of Sofia Innerwear or its licensors and is protected under applicable Sri Lankan and international intellectual property law. You may not reproduce, copy, distribute, or use this content for commercial purposes without our prior written consent.

8. Third-Party Tools & Links

We may provide access to third-party tools or link to third-party websites over which we have no control. Such tools and links are provided \"as is\" without warranty of any kind, and we are not responsible for the content, accuracy, or practices of third parties. Any use of third-party tools or sites is at your own risk.

9. User Comments & Submissions

If you submit reviews, comments, or other content to us, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish that content in connection with our Services. You are solely responsible for the accuracy and legality of any content you submit, and it must not infringe any third-party rights or contain unlawful, offensive, or defamatory material.

10. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally the site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to change or cancel orders arising from them, even after an order has been submitted.

12. Prohibited Uses

You may not use the site or its content:

For any unlawful purpose or to solicit unlawful acts;
To violate any Sri Lankan or applicable international law or regulation;
To infringe our intellectual property rights or those of others;
To harass, abuse, defame, or discriminate against any person;
To submit false or misleading information;
To transmit viruses or malicious code;
To collect or track personal information of other users without consent;
To interfere with or circumvent the security features of the site.

13. Disclaimer of Warranties; Limitation of Liability

The Service and all products delivered through it are provided \"as is\" and \"as available\" without warranties of any kind, whether express or implied, except as expressly stated by us or required under Sri Lankan consumer protection law. To the fullest extent permitted by law, Sofia Innerwear, its directors, officers, employees, and agents, shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service.

Nothing in these Terms excludes or limits any statutory rights you may have under the Consumer Affairs Authority Act, No. 9 of 2003 of Sri Lanka, or other applicable consumer protection legislation, which cannot lawfully be excluded.

14. Indemnification

You agree to indemnify and hold harmless Sofia Innerwear and its officers, directors, employees, and agents from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party right.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

16. Termination

These Terms remain effective unless terminated by either party. We may terminate or suspend your access to the Service at any time, without notice, if we believe you have breached these Terms. Obligations incurred prior to termination shall survive termination.

17. Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Sofia Innerwear and supersede any prior agreements or communications, whether oral or written.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Gampaha], Sri Lanka.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

20. Contact Information

Questions about these Terms should be sent to:

Sophia Innerwear

[113/8 )ff Police Lane, Tewatta Road, Ragama.Sri Lanka]

Email: [chryshanthia@gmail.com]

Phone/WhatsApp: [94718683800]

Note: Bracketed items marked [ ] must be completed with your actual business details before publishing. This document is a starting template and should be reviewed against your specific business practices and, ideally, by a Sri Lankan qualified lawyer before publication.

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Sofia Innerwear — Privacy Policy

Last updated: 31st Aug 2026

Sophia Innerwear (\"Company\", \"Sophia Innerwear\", \"we\", \"us\", or \"our\") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase on www.sophia-innerwear.com (the \"Site\") or otherwise interact with us (collectively, the \"Services\").

This Privacy Policy is issued in accordance with the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka (\"PDPA\"), and applicable industry practice for e-commerce businesses.

By using or accessing our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on the Site with a revised \"Last updated\" date. Material changes will, where required, be notified to you directly (e.g. by email).

2. Information We Collect

2.1 Information You Provide Directly

Contact details: name, delivery address, phone number, email address.
Order details: billing/shipping address, payment confirmation, order history, returns/exchange requests.
Account information: username, password, and related account security details.
Sizing and fit information: bra size, cup size, and other measurement or fit preferences you choose to provide for product recommendations or a size guide/fit quiz.
Shopping activity: items viewed, added to cart, wishlists, loyalty points, product reviews, gift card usage, and purchase history.
Customer support details: information you share when you contact us via email, phone, WhatsApp, or social media.

Certain features of the Site may require you to provide personal information. If you choose not to, some Services may be unavailable to you.

2.2 Information Collected Automatically

When you interact with our Site, we may automatically collect Usage Data through cookies and similar technologies, including:

Device and browser information.
IP address and approximate location data.
Pages visited, time on site, click patterns, and referral source.

2.3 Information from Third Parties

We may also collect information from:

Our e-commerce platform provider (e.g. Shopify, WooCommerce) which hosts and supports the Site.
Payment processors that handle your card, bank, or digital wallet details (e.g. PayHere, Genie, LankaQR, WebXPay, or the specific gateway used at checkout).
Delivery and courier partners who fulfil your order.
Marketing and advertising partners, including social media and analytics platforms (e.g. Meta Pixel, Google Analytics, TikTok Pixel), where you have consented to such tracking.

3. How We Use Your Personal Information

Order fulfilment: process payments, deliver products, and manage your account.
Customer support: respond to inquiries, handle returns/exchanges, and resolve complaints.
Marketing: send promotional updates via email, SMS, or WhatsApp, where you have opted in.
Fraud prevention and security: detect, investigate, and prevent suspicious or unauthorised activity.
Service improvement: understand how customers use the Site to improve our products and experience.
Legal compliance: meet obligations under Sri Lankan law, including tax, consumer protection, and the PDPA.

4. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, personalise your shopping experience, and analyse traffic. Where required by law, we will request your consent before placing non-essential cookies (such as advertising or analytics cookies) and provide a way to manage your preferences via a cookie banner or settings link.

You may also adjust your browser settings to block or delete cookies, though some features of the Site may not function properly as a result.

5. How We Share Personal Information

We do not sell your personal information. We may share it with:

Vendors and service providers: for hosting, payment processing, order fulfilment, delivery, data analytics, and customer support.
Marketing partners: to deliver relevant promotions, only where you have consented.
Legal and regulatory authorities: where required by law, court order, or to protect our legal rights.
Business transfers: in connection with a merger, acquisition, financing, or sale of business assets.

We do not use or disclose sensitive personal data (including body measurement/sizing data) for any purpose beyond providing the Services, without your explicit consent.

6. User-Generated Content

If you submit a product review or other public content, this information may be visible to other visitors to the Site. Please consider this before including personal details in public-facing content.

7. Third-Party Links

The Site may contain links to third-party websites or social media pages. We are not responsible for the privacy practices of these third parties and recommend reviewing their policies before providing any personal information.

8. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can remove it.

9. Data Security and Retention

We implement reasonable technical and organisational safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

Operate the Services and fulfil your orders.
Comply with legal, tax, and accounting obligations (e.g. financial records retained per Inland Revenue Department requirements).
Resolve disputes and enforce our agreements.

Where retention is no longer necessary, personal information will be securely deleted or anonymised.

10. Your Rights

Under the Personal Data Protection Act, No. 9 of 2022, and subject to applicable exceptions, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data, where applicable.
Object to or restrict certain processing of your data.
Withdraw consent at any time for processing based on consent (e.g. marketing).
Request a copy of your data in a portable format, where technically feasible.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before processing your request.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address the issue. You may also have the right to lodge a complaint with the Data Protection Authority of Sri Lanka once fully constituted under the PDPA.

12. International Data Transfers

Where our service providers (e.g. hosting, payment, or analytics platforms) are based outside Sri Lanka, your personal information may be transferred to and processed in other countries. Where this occurs, we will take reasonable steps to ensure your information continues to receive an appropriate level of protection, consistent with the PDPA.

13. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Sophia Innerwear

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Sophia Innerwear

[113/8 Off Police Lane, Tewatta Road, Ragama, Sri Lanka]

Email: [chryshanthia@gmail.com]

Phone: [94718683800]

Note: Bracketed items marked [ ] must be completed with your actual business details before publishing. This document is a starting template and should be reviewed against your specific data practices and, ideally, by a Sri Lankan qualified lawyer before publication.

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Sophia Innerwear — Returns & Refunds Policy

Last updated: (31^st August 2026)

Thank you for shopping with Sophia Innerwear. We want you to feel confident and comfortable with every purchase. If, for any reason, you are not fully satisfied with your order, this policy explains your options.

1. Return Window

We accept returns and exchanges within [7] days of the delivery date. To be eligible, an item must be unused, unworn, in its original condition, with all tags and the hygiene seal (where applicable) intact, and returned in its original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once the hygiene seal or tag has been removed:

Bras
Panties / briefs
Bodysuits
Stockings
Shapewear
Swimwear
Nightwear & Lingerie sets
Items marked as final sale, promotional, or discounted
Items that appear worn, used, or altered
Damaged or defective items not reported within the timeframe in Section 5

3. Size Exchanges

We understand that fit is especially important for intimate wear. Where the hygiene seal and tags remain intact and unremoved, we will offer a one-time size exchange (subject to stock availability) even for items that are otherwise non-returnable for refund under Section 2. Please contact us within [7] days of delivery to request a size exchange.

4. Refunds

Once your returned item is received and inspected, we will notify you of your refund status.

If approved, refunds will be issued to your original method of payment.
For Cash on Delivery orders, refunds will be made via bank transfer to an account you provide.
Shipping charges are non-refundable, except where the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographic evidence. Depending on availability, we will arrange a replacement, exchange, or full refund, including shipping costs, at no cost to you.

6. Return Shipping

Customers are responsible for return shipping costs, except where the return is due to our error (e.g. incorrect or defective items shipped), in which case we will provide a prepaid return label or arrange courier pickup at our cost.

7. Processing Time

Approved refunds and exchanges will be processed within 5 business days of receiving the returned item. Please allow additional time for the refund to be reflected in your account, depending on your bank or payment provider.

8. International Orders

[If applicable:] Orders shipped outside Sri Lanka may be subject to different return conditions and are not eligible for prepaid return shipping. Please contact us before initiating a return on an international order.

9. How to Initiate a Return

To start a return or exchange, please contact us with your order number and reason for return:

Call/WhatsApp: [94718683800]
Email: [chryshanthia@gmail.com]

Our team will guide you through the process and provide any necessary return instructions or labels.

10. Contact Us

For any questions about this Returns & Refunds Policy, please reach out to:

Sophia Innerwear

Email: [chryshanthia@gmail.com]

Phone/WhatsApp: [94718683800]

Note: Bracketed items marked [ ] must be completed with your actual business details and policies (e.g. exact return window, applicable regions) before publishing. This document is a starting template and should be reviewed against your specific operations and, ideally, by a Sri Lankan qualified lawyer before publication.

"},"style":null,"order":2,"isActive":true},{"id":"page_1789928611495_semda861p","key":null,"type":"custom","content":{"title":"ABOUT US","subtitle":"","cta":"

We are an online store offering a carefully selected range of branded, imported, and quality local ladies’ and girls’ innerwear at attractive prices.

Every order is handled with personal attention, We discuss and confirm each order with our customers before dispatch to ensure, you receive exactly what you need.

Your privacy matters to us. Hence all orders are packed securely, carefully and discreetly whenever required giving you complete peace of mind.

We work with reliable and efficient courier partners who provide fast delivery services throughout the country.

Experience the perfect blend of comfort, style, and confidence with Sophia Innerwear—your trusted destination for premium lingerie and intimate wear in Sri Lanka. Thoughtfully curated to suit every woman, our collection combines quality craftsmanship, elegant designs, and exceptional comfort for everyday wear and special occasions.

Shop with complete confidence and enjoy fast island wide delivery, 100% discreet packaging, secure online shopping, and reliable customer service dedicated to making your shopping experience seamless and satisfying. At Sophia Innerwear, we believe every woman deserves to feel beautiful, comfortable, and confident—every single day.

"},"style":null,"order":2,"isActive":true},{"id":"page_1789929560195_2rx8g3sdx","key":null,"type":"custom","content":{"title":"Contact us","subtitle":"","cta":"

Sophia Innerwear

113/8 Off Police Lane, Tewatta Road,

Ragama,

Sri Lanka.

Mob: 0718683800

Email: chryshanthia@gmail.com

"},"style":null,"order":2,"isActive":true},{"id":"page_1789930508284_41lo7y9zu","key":null,"type":"custom","content":{"title":"Contact Us","subtitle":"","cta":"

Sophia Innerwear

113/8 Off Police Lane,

Tewatta Road,

Ragama,

Sri Lanka.

Mob: 0718683800

Email: chryshanthia@gmail.com

"},"style":null,"order":2,"isActive":true},{"id":"page_1791370894879_os0191w15","key":null,"type":"custom","content":{"title":"A Little bit about us.....","subtitle":"","cta":"

Shop with complete confidence and enjoy fast islandwide delivery, 100% discreet packaging, secure online shopping, and reliable customer service dedicated to making your shopping experience seamless and satisfying. At Sophia Innerwear, we believe every woman deserves to feel beautiful, comfortable, and confident—every single day.

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